Customer Care

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Product Questions

What are the differences between the Daily and Weekly Simplified Planners?

Our Daily Signature Simplified Planner includes one day per page + shared weekend pages, hourly schedule from 6am to 9pm, four notes pages, gold wire-o binding, measures 7 x 9 inches. Our Weekly Signature Simplified Planner includes one week per two-page-spread, 31 notes pages in the back, gold wire-o binding, measures 8 x 10 inches. Both editions feature the following: thick, 80lb., pure white NEW paper; full month views; colorful stickers; a new full-color insert card with your planner pattern on one side and the story of the design on the other; and monthly Simplicity Tips.

Does the Simplified Planner have blank notes pages inside?

Yes! Our Weekly & Daily Simplified Planners and our Dapperdesk planners all now have notes pages! Hooray! Check each product description for more details as the amount they have varies by product.

The product I want is sold out. Do you restock?

We DO restock products with the exception of the Simplified Planners, Dapperdesk Planners, and pouches. Predicting inventory is one of the hardest parts of our jobs, but because we run a debt-free company (proudly!), we do not restock dated products after a sell-out. Sign up for emails to receive important updates, sales, and freebies!

Do you have any discount codes available?

We do offer occasional discount codes, so be sure to join our email newsletter list and follow us @EmilyLey and @SimplifiedPlanner on Facebook and Instagram to receive updates on any current promotions. We cannot guarantee the authenticity of any discount codes or promotions mentioned by third-party websites and reserve the right to honor only codes that are generated by us. To be the first to know about sales (and receive exclusive discounts!) join our newsletter community at emilyley.co/signmeup.

Can I purchase a gift card to your shop?

You sure can! Find our digital gift card here! Also, be sure to check out our gift certificate card located in the free printables section!

Ordering

Can I make a change to my order?

Our shipping partners are very fast and orders are processed immediately once they are received. We are unable to make any changes to order details (name, address, products, combining orders, cancellations, etc.) once an order is submitted through our shop. Please verify your shipping address at checkout before submitting your order.

When will I receive my Simplified Planner Coaching?

With your Simplified Planner purchase, you'll also get access to our Simplified Planner Coaching Video Library with 12 videos from Emily (accessible with your EmilyLey.com account login)! Emily will share tips, tricks, and insight to help you get the most out of your Simplified Planner. Need help with access? Send us an email at hello@emilyley.com and we'll help you out. * Please note, Simplified Planner Coaching is specific ONLY to planners (including Signature Simplified Planners and Dapperdesk planners) purchased at EmilyLey.com.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, JCB, Diners Club, ELO, and Discover, as well as payment via PayPal, Apple Wallet, Shop Pay, Shop Pay Installments, After Pay, and digital gift cards from our shop.

Can I use more than one digital gift card?

Yes! Our shop can accept multiple digital gift cards per order. Simply submit the first gift card code, the remaining order balance will be calculated, and an additional gift card or alternative payment method can then be entered for the balance amount due.

What is the option to check out with Shop Pay Installments?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are available if I use the option for Shop Pay Installments?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees associated with Shop Pay Installments?

No, there are no late fees when you pay with Shop Pay Installments.

Will Shop Pay Installments affect my credit score?

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

Are there late fees with Shop Pay Installments?

No, there are no late fees if you miss a scheduled payment.

Have other questions about Shop Pay Installments?

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

What is your privacy policy?

You can read our privacy policy here.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When will my order ship?

Orders typically ship in 2-3 business days unless otherwise noted. HOWEVER, during Launch Days, Black Friday / Cyber Monday weekend, and other sale times orders can take 3-4 weeks to ship because we are handling a high volume of orders. Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please verify your shipping address is correct at checkout (through our shop AND PayPal if you choose to checkout with their services) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.

Do you ship internationally?

YES! We do ship internationally via UPS. International orders require extended shipping time, 6-8 weeks or longer, in some cases. Shipping times vary greatly based on your international shipping address. Please note: Duties and taxes for international orders can be paid at checkout with almost all available shipping options; however, customers who select USPS Int'l PO BOXES ONLY will be responsible for paying duties, taxes, and other charges before delivery, as these cannot be paid during checkout. These fees are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Can I return or exchange my order?

We currently do not accept returns or exchanges. If your order arrived damaged, please send us an email at hello@EmilyLey.com within 7 days of receiving your order. We will happily send you a replacement item! Any orders that are returned to our warehouse will not receive credit for original shipping charges. Please note that we are not able to refund, replace or offer shop credit for any Emily Ley or Simplified products purchased through Target, Staples, or Office Depot, as we do not carry stock of these licensed products. Customers are responsible for directing any questions to the applicable retailer.

I received an email that my label had been created, but the tracking isn't updated?

Good news! Well, sort of. Tracking systems are notoriously unreliable. In our experience, when this happens, your order IS in fact on its way... but tracking is, for some reason, not updating. This usually happens when a carrier forgets to scan a package. If your order does not arrive by the estimated delivery date, please send us a note at Hello@EmilyLey.com and we will help you out!

My package has been lost or stolen, what should I do?

If your package was marked as delivered but you have not yet received it, please take the following steps:

Check with neighbors to see if the package was left there. Reach out to your local post office or UPS / FedEx facility.

Please note, once a package leaves our warehouse, we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly at the links below:

UPS—https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page

USPS—https://www.usps.com/help/claims.htm

Partnerships

I'd like to collaborate/partner with your brand, who should I email?

Please feel free to contact Liz Holtzman, Marketing Director, at liz@emilyley.com with details regarding your inquiry.

Do you have an affiliate program?

We love working with carefully selected partners and influencers to grow our community and create original, unique, lifestyle-oriented content. Affiliates earn 15% of sales generated through their specific links. We carefully select our affiliates and are looking for story-tellers and unique content creators who have an authentic passion for organization and simplicity.  

Program Requirements:

Must be a current user of The Simplified Planner and other Simplified® products. Must have an existing blog or social media profile (at least six months old) that is consistently updated with original, authentic, positive content. Must have a cumulative social reach of at least 5,000 followers.

Please visit this link to complete your affiliate application. After submitting your application, please email affiliates@emilyley.com with a short note introducing yourself / your blog as well as links to your Facebook and Instagram profiles. Your application will be processed in approximately five business days. Thank you for your interest!

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Please note: Simplified® reserves the right to remove approved affiliates from the program at any time if their posts are not positive and in line with the Simplified® core values.

Wholesale

Do you sell your products wholesale?

Yes we do! If you are a retailer interested in carrying Simplified in your store, visit our Wholesale page to learn more!

Where can I find your products in store?

We are so excited to be back in brick and mortar stores nationwide. Visit our Retailers page to find us in a store near you, and check back often—we are adding new stores regularly!

Get in touch

Have questions about your order, or a general enquiry?